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UMPSA CUSTOMER SATISFACTION SURVEY 2026

General Information

This survey is to determine the customer satisfaction of services offered by Universiti Malaysia Pahang Al-Sultan Abdullah (UMPSA). We believe that the outcome of this survey will be of immense benefit for UMPSA to improve the service quality in the organization. The questionnaire consists of THREE (3) sections and should not take more than 10 minutes to answer. Please read the items carefully before answering. You are expected to choose the answer that represents your opinion. Your answer plays an important role in the success of this survey and you are assured that such information will be treated with utmost confidentiality. Please tick the appropriate answer or complete the answer in the space provided. Thank you for your participation.

There are 21 questions in this survey.

A note on privacy
This survey is anonymous.
The record of your survey responses does not contain any identifying information about you, unless a specific survey question explicitly asked for it. If you used an identifying token to access this survey, please rest assured that this token will not be stored together with your responses. It is managed in a separate database and will only be updated to indicate whether you did (or did not) complete this survey. There is no way of matching identification tokens with survey responses.